These terms govern your use of ShiftBoss, a workforce management service for shift-based businesses (rotas, clock-in/out, timesheets, tips and leave). By creating an account you agree to them.
ShiftBoss is provided as a hosted web and mobile application. We aim to keep it available continuously but do not guarantee uninterrupted service. We may change or improve features over time; we will not remove a feature you rely on without reasonable notice.
ShiftBoss helps you record and calculate working time, pay and holiday. It is a tool, not advice. You remain responsible for complying with employment law, the National Minimum Wage, the Working Time Regulations, HMRC payroll obligations and the Employment (Allocation of Tips) Act. You should check figures before relying on them for payroll.
Paid plans are billed in advance through Stripe. Free trials convert to a paid plan only if you choose to subscribe. You can cancel at any time; your subscription runs to the end of the period already paid for. Fees already paid are non-refundable except where required by law.
You own the data you put into ShiftBoss. We process it on your behalf as described in our Privacy Policy and Data Processing Agreement. You can export your data at any time from within the app. If your account closes, you may export your data before deletion.
You must not use ShiftBoss to store unlawful content, attempt to gain unauthorised access to the service or other customers' data, or interfere with its operation or security.
Support is provided by email at [email protected]. We do not currently offer a contractual uptime guarantee. Planned maintenance will be announced where practical.
We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability to you in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including lost profits or payroll errors arising from figures you did not check.
You may stop using the service at any time. We may suspend or end access if fees remain unpaid, or if the service is being used unlawfully or in a way that threatens its security — where possible, after notice and a chance to put things right.
We may update these terms. For material changes affecting paying customers we will give reasonable notice by email or in the app. Continuing to use ShiftBoss after a change takes effect means you accept it.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.